• PBX Operator

    Job ID
    # Positions
    Job Type
    Pos. Type
  • Overview

    The PBX Operator / Receptionist is responsible for answering the switchboard and pages overhead, greets and directs people to the appropriate departments. The PBX operator monitors the Hospital alarms and must be aware of the policy and procedures of all hospital emergency codes. Ability to communicate with population served.


    Greets, Assists, or directs patients or visitors appropriately.

    Assists admitting in special projects as assigned by Director / Supervisor / Manager.

    Follows established procedure in recording payments received on cash journal, preparing receipts, handling cash and balancing cash drawer as needed.

    Utilizes overhead paging system as directed and in a clear professional manner.

    Responds to hospital alarms and emergency codes by following protocol of paging overhead promptly and in a clear professional manger and notifying appropriate mangers and departments by via: pager or radio.

    Accurately and consistently communicates with engineering, security and bio-med departments via radio.

    Assists Nursing House Supervisor by verification of census reports as needed.

    Demonstrates good judgment in arranging for patients to be escorted to their rooms based upon patient’s condition and availability of escorts. Maintains visitor control by having all visitors sign-in making sure all visitors are given a visitor pass and following visitor control policy and procedures.

    Runs patient list for clergy as needed.

    Consistently projects positive professional image through appearance and behavior.

    Performs all other duties as assigned or required.





    1. High School Diploma or Equivalent required (effective 4/1/14 for all new hires)
    1. Previous PBX experience preferred.
    2. Previous experience in office or receptionist.
    3. Effective written, verbal communication, and interpersonal skills
    4. Ability to multi-task, prioritize needs to meet required timelines
    5. Analytical and problem-solving skills
    6. Customer Services experience preferred.



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